{"id":7304,"date":"2022-06-28T10:08:43","date_gmt":"2022-06-28T10:08:43","guid":{"rendered":"https:\/\/skin.club\/community\/soporte\/"},"modified":"2025-08-27T07:15:48","modified_gmt":"2025-08-27T07:15:48","slug":"ayuda","status":"publish","type":"page","link":"https:\/\/community.skin.club\/es\/ayuda","title":{"rendered":"Soporte"},"content":{"rendered":"<h2><strong>C\u00f3mo puedes contactar al soporte?<\/strong><\/h2>\n<div class=\"mark\">En nuestra comunidad, tenemos un servicio de atenci\u00f3n al cliente \u00fatil. Es muy destacado en el mundo digital. Nuestro Departamento de Ayuda funciona las 24 horas del d\u00eda, todos los d\u00edas. Y es imprescindible dar respuestas r\u00e1pidas a tus preguntas.<\/div>\n<p>Si deseas usarlo, por favor, sigue algunos consejos simples que mejorar\u00e1n la efectividad de su funcionamiento:<\/p>\n<ul class=\"article-list-pink\">\n<li class=\"article-list-pink__item\"><b>Importante.<\/b> Cuanta m\u00e1s informaci\u00f3n \u00fatil nos proporciones, m\u00e1s f\u00e1cil ser\u00e1 resolver tu problema.<\/li>\n<li class=\"article-list-pink__item\"><b>Nunca.<\/b> Por favor, no dupliques tus solicitudes. Si no te respondemos de inmediato, espera. No nos escribas de nuevo con la misma pregunta. Espera una respuesta.<\/li>\n<li class=\"article-list-pink__item\"><b>Recuerda.<\/b> Tenemos <a href=\"https:\/\/skin.club\/es\/tos\">t\u00e9rminos de uso<\/a> de nuestro servicio, y si los incumples, lamentablemente no podremos ayudarte.<\/li>\n<\/ul>\n<h3><strong>Tienes dos maneras de contactar con nuestro soporte:<\/strong><\/h3>\n<ol>\n<li>Abre tu servicio de correo electr\u00f3nico y cont\u00e1ctanos en <a href=\"mailto:help@skin.club\">help@skin.club<\/a>.<\/li>\n<li>Abre SKIN.CLUB e inicia sesi\u00f3n con tu cuenta de Steam. Despu\u00e9s de eso, ver\u00e1s un formulario de contacto especial en el lado derecho de nuestro sitio web. Es un Formulario de Soporte.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-89158\" src=\"https:\/\/community.skin.club\/wp-content\/uploads\/2024\/09\/Event-BLAST-Premier-2024-1024x576.webp\" alt=\"\" width=\"1065\" height=\"599\" srcset=\"https:\/\/community.skin.club\/wp-content\/uploads\/2024\/09\/Event-BLAST-Premier-2024-1024x576.webp 1024w, https:\/\/community.skin.club\/wp-content\/uploads\/2024\/09\/Event-BLAST-Premier-2024-300x169.webp 300w, https:\/\/community.skin.club\/wp-content\/uploads\/2024\/09\/Event-BLAST-Premier-2024-768x432.webp 768w, https:\/\/community.skin.club\/wp-content\/uploads\/2024\/09\/Event-BLAST-Premier-2024-1536x864.webp 1536w, https:\/\/community.skin.club\/wp-content\/uploads\/2024\/09\/Event-BLAST-Premier-2024-2048x1152.webp 2048w\" sizes=\"(max-width: 1065px) 100vw, 1065px\" \/><\/p>\n<h2><strong>Informaci\u00f3n importante<\/strong><\/h2>\n<p>Puedes contactar con nuestro soporte \u00fanicamente a trav\u00e9s del Formulario de Soporte en nuestro sitio web SKIN.CLUB o por correo electr\u00f3nico a <a href=\"maito:help@skin.club\">help@skin.club<\/a>. Nunca uses: Steam, Discord, FB, etc. para mensajes privados. Solo nuestro Formulario de Soporte es adecuado y confiable.<\/p>\n<p>Una gran cantidad de personas env\u00eda mensajes privados a Contribuidores\/Creadores de Contenido\/otros voluntarios con problemas de soporte. Por favor, no lo hagas. Los voluntarios de SkinClub no son empleados nuestros. No pueden ayudarte con los tickets de soporte ni con los informes.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>C\u00f3mo puedes contactar al soporte? Si deseas usarlo, por favor, sigue algunos consejos simples que mejorar\u00e1n la efectividad de su funcionamiento: Importante. Cuanta m\u00e1s informaci\u00f3n \u00fatil nos proporciones, m\u00e1s f\u00e1cil ser\u00e1 resolver tu problema. Nunca. Por favor, no dupliques tus solicitudes. Si no te respondemos de inmediato, espera. No nos escribas de nuevo con la [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":174904,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7304","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Soporte<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/community.skin.club\/es\/ayuda\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Soporte\" \/>\n<meta property=\"og:description\" content=\"C\u00f3mo puedes contactar al soporte? 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